Loading... Please wait...

Our Newsletter


Shipping & Returns

Thank you for placing an order with The PinUp Gal, we greatly appreciate your business.
We will gladly accept exchanges, based on the following guidelines.

Returns Policy Refunds Stock Charges for returning an item
Express Post International Orders Custom Fees Product Care Warning Labels? Contact Us

 

Return Policy

All returns are accepted, on an EXCHANGE BASIS ONLY.

Returns must include the Order Receipt.

Customers must email sales@thepinupgal.com before sending an exchange. Customers are encouraged to address any questions they may have before ordering as The PinUp Gal does not grant refunds. Delivery charges are nonrefundable. Sale items cannot be exchanged.

All Australian returns, must be shipped back within 15 days of the purchase date.

We are happy to exchange your item for another size if it is in stock or if it is not in stock we are happy to offer you a store credit. 

With your returned item please include a note that includes your name, address, email address, item you wish to get as an exchange & the size you are wanting.

You are only allowed to exchange an item one time. So make sure you choose your exchange and size wisely. Size charts are provided on our site to help you with this, however if you find the size charts to be inaccurate that is a fault of the supplier as we hold no power over manufactures charts as we are under instruction not to change any supplier charts.

If you are returning a flawed or damaged item, please send it back immediately with a note as to what the damages are, when it was ordered, your name, shipping address and payment method.

ABSOLUTELY NO REFUNDS, EXCHANGE BASIS ONLY.

Before Returning an item, please note the following:

All returns, must be shipped back within 15 days of the purchase date. If the item is not returned within this time period, there will be no exchange allowed.

Returns must be sent back with original receipt from The PinUp Gal, in original wrapping, unworn/unwashed, have all original tags attached, be buttoned/zipped, right side out, no make-up/deodarant/purfume (anything that could leave a stain or smell) marks from trying the item on. Items not returned as stated will be charged a 15% restocking fee.

When sending your item back, we recommend that you send it registered post or use a carrier that can issue you a tracking number to ensure that we have received your item.  We will not be responsible for lost or stolen articles sent back to us, without a proper form of tracking.

Before returning any orders please email us at sales@thepinupgal.com with "RETURN" in the subject box along with your order number. Also we cannot process any returns unless you include in the package a copy of your invoice or all the order details including the order number, when it was ordered, your name, shipping address and payment method.

Refunds

All items are checked before dispatch, but we are a small company and mistakes can happen. In the unlikely event your item is damaged or incorrect please email us with the details and reasons why you would like a refund at sales@thepinupgal.com write “REFUND” and your order number in the subject line so we can advice you on how to proceed.

This is the ONLY circumstance under which we will refund. We can only confirm that a refund will be given once we have received the return and checked it. Once we get it back we will try to process the refund and inform you as soon as possible.

Please read the full description of the items. Some items are not in stock at the moment. We are as clear as possible but if you have any questions please contact sales@thepinupgal.com

Stock

Although we have most of our merchandise in stock, occasionally out of stocks occur. We notify the customer if their item is out of stock and can often give an estimated arrival time. At that time, the customer can choose to wait or simply request a refund.

All out of stock orders or backordered items will be shipped as soon as they arrive.

Charges for returning an item

Customers will have to pay the shipping charges, when returning an item back to The PinUp Gal. Customers will also have to pay any shipping charges, to have the exchange sent back to you. If there is a difference in price (on the exchanged item), you will have to pay the difference.
 For questions, contact us at sales@thepinupgal.com

There are no returns/exchanges accepted on sale items.

There are no returns/exchanges accepted on items that were requested to be specially ordered in by the customer. The PinUp Gal has no control over when special ordered items or backordered items will get delivered by the supplier & waiting times can vary. We will notify you when your items have come into stock.

Postage

The Express Post delivery option will have your order delivered (within Australia) in 2-3 business days. Standard non-experss delivery (within Australia) ranges between 3-5 business days. We use Australia Post Parcel Post & Express Parcel Post bags for shipping. These come supplied with a tracking number, however a signature is not required. If you wish your order to be sent with postage requiring a signature you will need to contact us to inform us of this & extra charges will apply.

Orders are shipped within 3 business days after the payment method has cleared into The PinUp Gal's bank account, if you are using PayPal the transfer from PayPal to the bank account may also take upto 3-5 business days to clear.

If you have not received your order in the above timeframe please contact Australia Post & provide them with the tracking number supplied to you by The PinUp Gal.

International Orders

International orders are welcome; however, shipping charges are generally more expensive. Please place your order as usual and shipping charges will be based on the size of the order and your location. 

NOTE: It is very important that you provide us with a valid email address. 

It is important to us that your return/exchange be as pleasant and hassle free as possible. Please follow the all the guidelines, and if you have any questions or concerns, please feel free to contact us at sales@thepinupgal.com Please make sure that we receive your international return within 30 days from the date on the “Sales Receipt”.  Items received after 30 days will be returned to you and the credit card that we have on file will be charged for the return freight. You will be responsible for all shipping fees when returning an item. The original shipping charge is not refundable. If you are doing an exchange, you are also responsible for the shipping of the new item back to you.

We recommend a shipping method that you can track or insure when returning your item to us. Please return all items in the same condition in which they were originally shipped. Items must be in original wrapping, unworn/unwashed, have all original tags attached, be buttoned/zipped, right side out, no make-up/deodarant/purfume (anything that could leave a stain or smell) marks from trying the item on. Items not returned as stated will be charged a 15% restocking fee, or possibly returned to you at your expense. This is necessary for us to maintain quality. 

Custom Fees

International orders may incur a customs fee. It is the customer’s responsibility to pay the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs costs. If you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.

New Zealand

Postage & handling for items purchased from The PinUp Gal Store shipped to NZ is charged at a flat rate of AUD$45, any customs or import duties are to be paid by the customer.

Items may be subject to customs fees. The duty is determined by the value of the merchandise and is determined by Customs.

United States of America

Postage & handling for items purchased from The PinUp Gal Store shipped to the USA is charged at a flat rate of AUD$75, any customs or import duties are to be paid by the customer.

Items may be subject to customs fees. The duty is determined by the value of the merchandise and is determined by Customs.

Canadian Customs

Postage & handling for items purchased from The PinUp Gal Store shipped to Canada is charged at a flat rate of AUD$75, any customs or import duties are to be paid by the customer.

Anything over $20.00 CAD will be subject to customs fees. Taxes, PST & GST, will vary based on the province to which the items are shipped. The duty is determined by the value of the merchandise and is determined by Customs.

UK Customs

Postage & handling for items purchased from The PinUp Gal Store shipped to the UK is charged at a flat rate of AUD$75, any customs or import duties are to be paid by the customer.

UK duties, taxes and brokerage fees on items shipped to the UK are established by UK Customs. Customs Duty is charged on the purchase price of the goods and can be as high as 30% of the total purchase price. Most goods arriving in the UK from outside the EU are liable to any or all of these charges: Customs Duty; Excise Duty, Import V.A.T charges, Brokerage Surcharges.

All other countries

Postage & handling for items purchased from The PinUp Gal Store shipped to any other country not listed above is charged at a flat rate of AUD$75, any customs or import duties are to be paid by the customer.

Items may be subject to customs fees. The duty is determined by the value of the merchandise and is determined by Customs.

 

Product Care

 

We recommend that all items purchased from our store be dry cleaned only. If you choose to not dry clean an item & subsequently the item is damaged or ruined this is the customers responsibility.

By purchasing an item from The PinUp Gal online store you are agreeing to all terms & conditions listed on the terms & conditions page & the shipping & returns page.

 


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

img